Everrheart
LEGAL
Last Updated: June 21, 2026
These Terms of Service (“Terms”) govern your access to and use of the websites, software, applications, artificial intelligence features, communications tools, integrations, and related services provided by Everrheart, Inc. (“Everrheart,” “we,” “us,” or “our”), including services available through everrheart.com and associated applications and platforms (collectively, the “Services”).
By accessing or using the Services, creating an account, or otherwise agreeing to these Terms, you agree to be bound by them. If you are using the Services on behalf of a company, funeral home, cemetery, mortuary, or other organization, you represent that you have authority to accept these Terms on behalf of that organization. In that case, “you” and “Customer” refer to that organization.
If you do not agree to these Terms, you may not use the Services.
ON THIS PAGE
The Services · AI and Automated Services · Customer Data · Acceptable Use · Fees and Payment · Limitation of Liability · Contact
Everrheart provides software designed to help organizations manage communications and operational workflows. Depending on the features selected by Customer, the Services may include AI-assisted telephone interactions, communication management, information retrieval, workflow automation, integrations with third-party services, summaries, transcription, knowledge tools, case management, follow-up assistance, and other operational functionality. We may improve, modify, add, or remove features from time to time. The specific functionality available to you may depend on your plan, configuration, geographic location, integrations, and other factors.
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services. If you create or administer an account for an organization, you represent and warrant that you are authorized to act on behalf of that organization and to provide Everrheart with any information, instructions, permissions, or integrations necessary to provide the Services. You are responsible for ensuring that information associated with your account is accurate and current.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account. You may not share credentials in a manner that circumvents account limits or permits unauthorized access. You must promptly notify Everrheart if you believe an account or credential has been compromised. Customer is responsible for managing the permissions granted to its employees, contractors, administrators, and other authorized users.
Certain features of the Services use artificial intelligence, machine learning, automated processing, or third-party AI technologies. AI-generated responses, summaries, classifications, extracted information, recommendations, and other outputs may occasionally be incomplete, inaccurate, or inappropriate for a particular circumstance. You are responsible for evaluating outputs where appropriate before relying upon them for consequential decisions. Everrheart is intended to assist your organization and its personnel. It is not a substitute for professional judgment, and Customer remains responsible for its business decisions, services, communications, and obligations to families, callers, customers, vendors, employees, and other persons. Customer should maintain appropriate human oversight for sensitive, unusual, urgent, or consequential situations.
The Services may enable automated or AI-assisted telephone calls, messages, routing, transcription, summaries, or related communication functions. Customer is responsible for using these features in compliance with applicable laws and regulations, including requirements relating to telephone communications, automated communications, consent, disclosure, recording, transcription, privacy, and marketing. Where recording, transcription, or similar functionality is enabled, Customer is responsible for determining whether notice or consent is legally required and for obtaining any required authorization. Customer may not use the Services to place unlawful calls or messages, impersonate another person without authorization, engage in harassment, conduct deceptive communications, distribute prohibited content, or violate applicable communications laws.
Everrheart is not an emergency service. The Services should not be used as the exclusive means of contacting emergency responders, law enforcement, medical providers, government agencies, or other emergency services. Customer is responsible for maintaining appropriate procedures for urgent situations and for ensuring that personnel can intervene when necessary. Everrheart does not guarantee that an AI agent will identify every emergency, urgent circumstance, or time-sensitive request. In an emergency, users should contact the appropriate emergency service directly.
“Customer Data” means information, content, communications, documents, records, instructions, files, integrations, and other data submitted to, transmitted through, or generated for Customer through the Services. As between Customer and Everrheart, Customer retains its rights in Customer Data. Customer grants Everrheart the rights necessary to host, transmit, process, reproduce, analyze, and otherwise use Customer Data solely as reasonably necessary to provide, secure, maintain, support, and improve the Services and as otherwise permitted by our agreements with Customer and applicable law. Customer represents that it has all rights and permissions necessary to provide Customer Data to Everrheart and to authorize its processing through the Services. Our collection and processing of personal information is further described in our Privacy Policy and, where applicable, additional data-processing agreements.
The nature of Customer’s business may involve sensitive or personal information. Customer is responsible for determining whether the Services are appropriate for the information it chooses to process and for configuring its use of the Services accordingly. Unless Everrheart expressly agrees otherwise in writing, Customer should not use the Services in a manner that requires Everrheart to comply with specialized regulatory obligations that are not expressly supported by the applicable service plan or agreement.
The Services may connect with or rely upon third-party platforms, communications providers, cloud services, artificial intelligence providers, email systems, calendars, databases, APIs, and other services. Your use of a third-party service may also be governed by that provider’s terms and privacy practices. Everrheart is not responsible for the availability, functionality, security, acts, omissions, or changes made by third-party services outside of Everrheart’s control. Changes made by a third-party provider may affect an integration or feature of the Services. For example, communications infrastructure providers commonly process customer data on behalf of their business customers under separate data-processing and security terms.
You may not use the Services to: violate any applicable law or regulation; infringe the rights of another person or organization; gain unauthorized access to systems, accounts, or information; transmit malicious software or interfere with the operation or security of the Services; engage in fraudulent, deceptive, abusive, threatening, or harassing activity; use the Services for unlawful automated communications or spam; falsely represent that AI-generated content was created or approved by a person where doing so would be deceptive; attempt to reverse engineer or improperly extract proprietary components of the Services except where such restriction is prohibited by law; or use the Services in a manner that materially disrupts the Services or creates unreasonable risk to Everrheart, its customers, or third parties. We may suspend or restrict access where reasonably necessary to address security, legal, abuse, or operational concerns.
Certain Services require payment. Pricing, billing frequency, usage allowances, subscriptions, and other commercial terms may be described on our website, during signup, or in an order form or separate agreement. You agree to pay applicable fees and taxes associated with your use of paid Services. Unless otherwise stated in your applicable order or plan, subscriptions may renew automatically until canceled in accordance with the applicable subscription terms. We may change pricing for future billing periods by providing notice as required by applicable law or agreement.
Everrheart and its licensors retain all rights, title, and interest in and to the Services, including the software, interfaces, designs, systems, documentation, technology, trademarks, and related intellectual property. Except for the limited right to use the Services under these Terms, no rights are transferred to Customer. Customer retains ownership of its own trademarks, materials, and Customer Data. Feedback, suggestions, or ideas voluntarily provided to Everrheart may be used by Everrheart to develop or improve its products without restriction or compensation, provided that doing so does not identify Customer or disclose Customer’s confidential information.
We work to provide reliable Services, but we do not guarantee uninterrupted or error-free availability. The Services may occasionally be unavailable because of maintenance, software updates, network conditions, third-party providers, outages, security issues, events outside our reasonable control, or other circumstances. We may modify the Services as our technology and business evolve.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EVERRHEART DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. EVERRHEART DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT AI-GENERATED OUTPUTS WILL ALWAYS BE ACCURATE, COMPLETE, OR APPROPRIATE. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVERRHEART AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITIES, OR DATA, ARISING FROM OR RELATING TO THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVERRHEART’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO EVERRHEART FOR THE SERVICES DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not permit certain limitations of liability, so some limitations may not apply to you.
To the extent permitted by law, Customer agrees to defend, indemnify, and hold harmless Everrheart and its affiliates, officers, directors, employees, and agents from third-party claims, damages, liabilities, and reasonable expenses arising from Customer’s unlawful use of the Services, Customer Data, violation of these Terms, or violation of the rights of another person. This provision does not require indemnification to the extent a claim results from Everrheart’s own conduct for which indemnification cannot lawfully be required.
You may stop using the Services at any time. We may suspend or terminate access to the Services if Customer materially violates these Terms, creates a material security or legal risk, fails to pay amounts when due, or uses the Services in a way that could materially harm Everrheart, the Services, or third parties. Where reasonably practicable, we will provide notice and an opportunity to resolve the issue before termination. Provisions that by their nature should survive termination will continue to apply after termination.
Where either party receives confidential business, technical, or non-public information from the other in connection with the Services, the receiving party will use reasonable measures to protect that information and will use it only for purposes related to the parties’ relationship. Confidential information does not include information that becomes public through no fault of the receiving party, was independently developed, was lawfully obtained without confidentiality restrictions, or was already known without confidentiality obligations.
We may update these Terms from time to time as the Services, our business, or applicable legal requirements evolve. When we make material changes, we will provide notice as appropriate, such as by updating the date at the top of these Terms or providing notice through the Services. Continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles, except where applicable law requires otherwise. Any dispute that is not otherwise subject to a separate written dispute-resolution agreement between Customer and Everrheart will be brought in a court of competent jurisdiction located in New York, and the parties consent to the jurisdiction of those courts. Have counsel confirm this section before publication if Everrheart is incorporated or principally operates elsewhere.
These Terms, together with any applicable order form, Privacy Policy, data-processing agreement, and other agreement expressly incorporated by reference, constitute the agreement between Customer and Everrheart regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Failure to enforce a provision does not waive our right to enforce it later. Customer may not assign its rights under these Terms without Everrheart’s consent, except as permitted by applicable law or a separate written agreement.
Questions regarding these Terms may be directed to: Everrheart, Inc. Email: support@everrheart.com Website: everrheart.com